The project topic, mirrored into WhatsApp
Binding is per topic, which is the detail that makes WhatsApp workable for client projects: the conversation about the billing question is the conversation in the partner’s WhatsApp, not a firehose of everything the team discusses. Inbound messages — text and media — land in the bound topic; agent and system replies are mirrored back out, so a partner sees an @agent summary or a demo link in the same thread they asked the question in.
For agencies and studios this is usually the channel with the highest read rate on earth. A client who will never open a project console will answer a WhatsApp message in four minutes. The board keeps its structure — topics with statuses from Backlog to Done — while WhatsApp simply becomes one of the places that structure is visible.
Same agent, same boundaries, different front door
Nothing about the channel widens what the agent may do. @agent answers and summarises from the project conversation; in code mode it builds demos on an agent/
- Inbound WhatsApp messages, including photos and documents, land in the bound project topic with the sender attached
- Agent and system replies are delivered back to the bound conversation automatically — no copy-pasting between tools
- Partners need nothing but WhatsApp: no console login, no new app, no password to forget
Supported Models & Workflow
Supported Models & Engines: Project @agent — answers, summaries, demos · Board topics — Backlog, Active, Review, Done
Frequently asked questions
A WhatsApp chat is bound to a project topic from the project’s channel settings. From then on the binding is bidirectional: inbound messages appear in the topic, and replies from the team, the system, and @agent are delivered into the WhatsApp conversation.
Yes. Inbound media — images, documents, video — is carried into the bound topic, which matters for the way clients actually report problems: a screenshot in WhatsApp becomes part of the project record instead of living on somebody’s phone.
Whichever one your partners already answer. The platform side is the same — bound topics, @agent, board structure — so the decision is about the people in the conversation, not about features. Projects routinely bind the channel per client rather than standardising on one.
Related capabilities, architectures, and comparisons
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